FAQs

How does the party work?
Let Enchanted Slumbers do all the work. All our packages are designed to be hassle free. We arrive at your home, set up, check everything is in order and then leave to let you and your family enjoy your celebration. The next day we arrive, pack up and go. It's that easy.

What’s included?

We offer an all- inclusive package that comes with the requested amount of tents (A Frame or Teepee Style), Jr. twin foam mattress, fitted bottom sheets, light blankets, decorative pillows, bed trays, lanterns, flameless tea lights and decorative details which vary from theme to theme.

***We Do Not include sleeping pillows for sanitation purposes. We suggest guests bring their own.

How do I book a party?

You can book online, via telephone or email, or reach out to us on one of our social media platforms. You can find us on Instagram and Facebook.

enchantedslumbertents@gmail.com

Free Quote:

https://www.honeybook.com/widget/enchanted_slumbers_231135/cf_id/618488cf4c284a2ed66e0aeb

How much space do I need?

A-Framed Tent requires around 3ft width, 5.3ft length and 4ft high.

Teepee Tents require 4ft width, 5.5 ft length and 6ft high.

***measurements are without tray***

We can arrange in various configurations to make the space work.

It is helpful if all furniture is removed prior to our arrival, unless there is an abundance of space. If you are having the tents face towards each other, there needs to be enough room to walk in the middle of the room for guests to access their tents. Our employees are not able to rearrange furniture, and they will not set up a tent if there isn't room for it. There will not be a refund for any tents that were not set up due to there to being enough space.

When is the drop off time/pick up time?

You can list your preferred drop off and pick up time when completing the Booking Form. A representative will discuss with you the available times we have to accommodate you based on your preferences.

What is the payment process? Is a deposit required?

We require a 25% deposit to reserve your spot which goes towards your balance. The remaining balance is due the three days before the party via the link provide. If the remaining balance is not paid the day before the party, the party may be cancelled and the deposit will be forfeited.

You will receive an invoice via email that will confirm the address, delivery time, pick up time, package requested, remaining balance, and balance due date.

How much in advance should I book my party?

As soon as possible! Since we are mostly a weekend business, we will book up fast. Please contact us as soon as you know your date so that we can help you reserve the date you would like. We request that your final account of attendees be as accurate as possible, however the final numbers can be confirmed up to 7 days before the event.

***Weekday Request Available***

What's the standard hire period?

Standard hire is usually overnight. If you wish to reserve additional nights just make a note in your booking and we can arrange it (additional night rate applies).

What themes are available?

Please see Themes page. We are a new business but are excited to be continually expanding our themes! Now offering A frame and Teepee Style tents.

Please be aware that our tent themes are reserved on a first come first serve basis. If the tent theme you chose has already been reserved, we will contact you as soon as possible to discuss choosing a different theme or date for your event. In the meantime, we will place your theme request on a waiting list in the case of a cancellation.

How long does it take to set up and clean up?

Depending on the amount of tents that will be set up, it takes between 45 minutes to an hour. Clean up is quicker at 30 minutes to an 45 minutes.

Can the tents be used outside?

At this time our tents are only to be used inside.

What areas do you service?

We service Round Rock and surrounding areas. There is no travel fee if you are within 20 miles of zip code 78665. If you are outside this radius there will be a delivery fee.

20-40 miles, $50.00 delivery fee

41-60 miles, $100.00 delivery fee

How are the tents cleaned?

We are parents ourselves, so we understand the importance of knowing our children are sleeping in clean, safe, and sanitized spaces. All tents, pillows and stuffed animals are steam sanitized and spot cleaned after each party. The mattress cover, all blankets and sheets are washed in fragrance free detergents after each party. All cleaning processes are chemical free. After the cleaning process is complete, the items are stored in plastic containers or bags with locking lids until the next use.

If your child has an allergy and you require a special detergent/cleaning procedure, please let us know and we will do our best to facilitate your request.

What if something gets damaged?

We understand accidents happen and sometimes things get damaged! We will try and fix the item, maybe add some extra elbow grease to the cleaning of the item. In the rare instance something is damaged, you, as the party host are liable for the damages or excessive cleaning fees for items that are not in the same condition as they were when delivered. This also applies to any missing items. We will provide you with an inventory of delivered items for your quick reference.

Each item is priced differently, but will be replaced with the honesty and integrity. The replacement will be billed to hirer.

Some suggestions of materials that should be avoided around tent times: Slime, Blood, Paint, Nail Polish, Red or dark colored stains such as juices, and food like pizza and spaghetti. Unfortunately these, as well as bed-wetting or vomit accidents will automatically be a replacement fee.

What is the cancellation policy?

If you need to cancel or change dates you must notify us at least 7 days prior to your event. A change of dates will be based on availability of the preferred date. Please send the request to Enchantedslumbertents@gmail.com. We will do our very best to accommodate your new event date but please keep in mind that themes and dates are based on availability. If cancellations are made after the 7 day window has closed, you will forfeit your 25% booking deposit.

Is there a service tip included?

If you are happy with the service you received please let us know. Service tips are NOT included nor mandatory but most definitely appreciated.

Please contact us if you have any further questions.

210-885-7515